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sbfreyer's avatar
sbfreyer
Experienced User
2 months ago

Prefill not downloading

Good morning,   When I attempt to download and save a an ATO prefill report it goes into "Downloading..." phase and seems to hang there. How do I fix this?      
AU Tax
  • sbfreyer's avatar
    sbfreyer
    Experienced User
    2 months ago
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    Thanks Amy, that worked perfectly.

     

    Steve

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How do I fix this? \n   \n   \n \n   ","body@stringLength":"583","rawBody":"

Good morning,

\n

 

\n

When I attempt to download and save a an ATO prefill report it goes into \"Downloading...\" phase and seems to hang there. How do I fix this?

\n

 

\n

 

\n\n

 

","kudosSumWeight":0,"postTime":"2025-02-07T10:08:46.991+11:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODg0MjEtZVV5VEl3?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:AU Tax","text":"AU Tax","time":"2020-06-25T09:59:58.836+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:888421_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":35},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good morning,

\n

 

\n

When I attempt to download and save a an ATO prefill report it goes into \"Downloading...\" phase and seems to hang there. How do I fix this?

\n

 

\n

 

\n\n

 

"},"Conversation:conversation:888421":{"__typename":"Conversation","id":"conversation:888421","solved":false,"topic":{"__ref":"ForumTopicMessage:message:888421"},"lastPostingActivityTime":"2025-02-11T11:28:01.656+11:00","lastPostTime":"2025-02-11T11:28:01.656+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:888421":{"__typename":"ModerationData","id":"moderation_data:888421","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODg0MjEtZVV5VEl3?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODg0MjEtZVV5VEl3?revision=1","title":"image.png","associationType":"BODY","width":333,"height":189,"altText":""},"Revision:revision:888421_1":{"__typename":"Revision","id":"revision:888421_1","lastEditTime":"2025-02-07T10:08:46.991+11:00"},"ForumReplyMessage:message:888551":{"__typename":"ForumReplyMessage","id":"message:888551","conversation":{"__ref":"Conversation:conversation:888421"},"author":{"__ref":"User:user:340383"},"revisionNum":1,"uid":888551,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AETax"},"subject":"Re: Prefill not downloading","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:888551"},"parent":{"__ref":"ForumTopicMessage:message:888421"},"body":"

Hi sbfreyer,

\n


You can try restarting your MYOB Tax SBR Sender Service. The instructions to do so are linked here:

\n

https://practice-support.myob.com/supps/restarting-the-myob-tax-sbr-sender-server

Alternatively, you can contact support on 1300 555 117 with access to your server and we can assist you with this. 

\n

We hope this helps!

Amy

","body@stringLength":"775","rawBody":"

Hi sbfreyer,

\n


You can try restarting your MYOB Tax SBR Sender Service. The instructions to do so are linked here:

\n

https://practice-support.myob.com/supps/restarting-the-myob-tax-sbr-sender-server

Alternatively, you can contact support on 1300 555 117 with access to your server and we can assist you with this. 

\n

We hope this helps!

Amy

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Thanks Amy, that worked perfectly.

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Steve

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Thanks Amy, that worked perfectly.

\n

 

\n

Steve

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