Forum Discussion

Stephenchico's avatar
Stephenchico
Experienced Cover User
5 years ago

Bank Feed Check

Logged on the Bank feeds today (21/10/19) but balances as at Thursday 17/10/19 shown. No transactions for Friday or Saturday. Is this an issue anyone else is having?  
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Everyone


    We did receive the necessary information from NAB late afternoon yesterday (21/10/2019 ) to process those transactions. As such those transactions should be available for collection, if not already collected into the company file.


    Stephenchico  marmak  CarolineG 

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi Everyone

 

We are aware of a delay with NAB bank feeds due to an error with the file we have received from the Bank as such we are not able to deliver those transactions at present. We are working with the bank to ensure that we do have the necessary file so we can provide those transactions as soon as possible.

 

Stephenchico  marmak  CarolineG 

  • Stephenchico's avatar
    Stephenchico
    Experienced Cover User
    5 years ago

    Hi Steven

     

    Are you any closer to a solution for this one?

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi Everyone


      We did receive the necessary information from NAB late afternoon yesterday (21/10/2019 ) to process those transactions. As such those transactions should be available for collection, if not already collected into the company file.


      Stephenchico  marmak  CarolineG 

      • CarolineG's avatar
        CarolineG
        Trusted Partner
        5 years ago

        Steven_M Thank you for the update. 18th bank transactions have been received. No transactions from Monday 21st as yet. Guess will have to wait.