Bank Feed Matching very SLOW

Hi there Axis,

I'm sorry to hear about the slowness you're experiencing with bank feed matching. We appreciate your patience and feedback as we work to improve our software. In the meantime, you might want to try using a different browser to see if the issue persists. Sometimes, browser-specific issues can affect performance. Thank you for your understanding and for helping us make our software better and best.

Best regards,

Doreen

So, for anyone playing along at home, I have just been informed via phone support that this issues has been reported and logged with multiple users reporting the same issue. Hopefully a fix is coming soon.

Yes I came to look for this very issue. Why is it so painfully slow!

Hi DALEWI, 

I'm sorry to hear about your calls being disconnected. I can imagine the amount of time you spent matching your bank feed. As of now, the solutions provided over the phone is what support can currently offer. If the latency issue is widespread, there should be more users posting and reaching out about it. What I recommend doing is posting this in the Ideas Exchange board, as with enough votes the development team look deeper into this. The community forum is intended for help from other MYOB Customers rather than a direct support channel.

We appreciate you for posting. 

Thanks,
Genreve

Hi Earl,

1 - 5:  are all good. I check these sort of things if the computer isn't working as expected. 

6: I'll try this last but...

7: is new info to me and sounds promising. 

I'll give it a go and report any changes.

Thanks Dale.

Hi DALEWI ,

I’m sorry to hear about your experience. To address the issue, please consider the following steps:

1. Check your storage space: Ensure you have enough free space on your hard drive. A full storage can slow down your system.
2. Close unnecessary apps: Running too many apps simultaneously can affect performance. Try closing any that aren't needed.
3. Check for software updates: Make sure your system is updated with the latest software updates, as outdated software can cause performance issues.
4. Check your Internet connection: A slow internet connection might also impact system performance.
5. Check your memory usage: Insufficient memory can lead to performance problems. Monitor your memory usage to ensure it’s not being overutilized.
6. Run disk utility: Use Disk Utility to check and repair any disk errors that might be affecting performance.
7. Clear the AccountRight cache: In the desktop version of AccountRight, clearing the cache can help resolve performance issues.

These steps should help improve your system's performance.

Regards,
Earl

After spending an hour on hold waiting for support .When the call connected, I was speaking with a consultant and on hold awaiting a response when the call was randomly sent me to the survey and ended. The next call was also an hour wait and the solution hasn't done anything. I have tried other browsers and clearing cache and I have even completly removed Chrome and reinstalled. I am disappointed to report the solution provded on the second call hasn't really done anything except take up more time. I am still having long waits with the spinning wheel of over 20 seconds each time the system looks for results.

No, it's not my internet connection, No it is not browser cache, no it is not one browser or the other. Support, can someone please look into this a bit further as it it difficult to work efficiently with long waits between each click to match transactions. I still haven't managed to get through matching todays transactions because the wait gets tiring and other things must be done that can't wait. Matching goes to the back of the queue when it used to be first task for the day.

Let me know what to do. Thanks. 

Thanks Genreve,

I'm suprised others haven't commented. I have about 70 transaction to match and reconcile today and dreading the idea of waiting and waiting and waiting as I process them. I'm expecting it to take several hours today. :-(

Hi DALEWI , 

It would be interesting to see what others in the community experience with this and if they have any tips to improve it. Also, this article 'Speed and Performance Tips' hopefully can reduce the delay. 

In the meantime, don't hesitate to create a new thread if you need any other help.

Thanks,
Genreve