My desktop MYOB Bank Feeds hasn't updated for the last few days. I have logged in online and that hasn't updated either in the reconciliations page. But I can see lots of entries in the bank transactions page. So its clear that there is data to be uploaded to my bank feeds.
Hi shauncoef,
I can understand why that would be concerning, especially when you can already see the transactions in your bank account.
This one would need further assistance with our support team, and as you already have a case with us, the team is still working through higher-than-usual demand across our support channels, so responses are taking a bit longer than we’d like at the moment. They’re working through the backlog as quickly as possible, and we appreciate your patience while they look into this for you.
Regards,
Earl
This is still not working and I can see in my online bank there are transactions, but both on the App and in the online portal there are no updates to the bank feeds or bank transactions.
Thanks for this Feedback Earl_HD.
I have tried numerous times to submit fresh support requests via My Account and they just don't appear in the portal. There is not much room to make an error, so I can't see that I am doing anything wrong other than submitting. It is very frustrating. You try on the phone and are on there for 2+ hours waiting.
I have checked whether there were any bank feeds delays and that the filters are set correctly, they haven't changed from the original setting. If nothing changes I will try again to submit another support request but do not hold much faith that this will be received.
Cheers
Shaun
Hi shauncoef,
That definitely sounds frustrating, especially when the feed hasn’t updated for several days and your support requests don’t seem to be showing up. If the transactions are already appearing on the Bank transactions page, the first things worth checking are whether there are any current bank feed delays, whether the filters are set correctly, and then using Reset or Get Bank Transactions to pull through the latest feed data.
If it’s still not updating after more than 3 business days, it’s best to have the Bank Feeds team investigate further. When you reach out, it helps to have your serial number, company file ID, bank account name, last 4 digits of the account, and the affected date range ready so the team can look into it faster.
On the support request side, if you’ve received a case email already, replying to that email is the best way to keep it with the right team. If nothing is showing in My Account, the safest next step would be to submit a fresh support request there so it can be picked up again.
Regards,
Earl
I have also tried to leave a Support Ticket twice but they just disappear and are not listed in my Support Requests section. What is going on here?? This is extremely frustrating, especially at this time of year!
