Bank Reconciliation differs on 2 reports
I have been experiencing a problem with duplicate entries for transfers from one account to the other. I have managed to delete these and my bank reconciliation was in balance. I then noticed old tra...
Forum Discussion
Hi Charmaine3,
Thanks for the screenshots. Those duplicate transfers you fixed might have been part of the issue, but it looks like old transactions reappearing and the mismatch between June and July balances caused more trouble. Since June’s balance is correct but July doesn’t match, something might’ve changed in older records—like edits, deletions, or new entries. These changes can happen if adjustments are made to earlier transactions outside the reconciliation window.
To sort it out, double-check:
- Any June 2024 transactions that may have been edited, deleted, or added recently.
- Unreconciled items or adjustments for June that didn’t carry over into July.
- Your bank feed rules to see if duplicates are being pulled again.
Comparing June and July’s recon reports side-by-side could help spot the issue. If the figures still different, chat with our team through our virtual assistant MOCA or
drop us a support ticket via MyAccount so that we can check this further.
Regards,
Shella
