Bank Reconciliation out because of PayDay Super

Hi sarsj, 

Thanks for the screenshots. Yes, this looks like a date mismatch, but you should still be able to match it in Bank transactions.

Try this:

• Go to Banking > Bank transactions.
• Find the bank feed line for the super payment and click it.
• Choose Match.
• Look for the existing Pay Super transaction with the same amount.
• If you can’t see it, clear any filters, widen the date range, and check again.
• Match it rather than allocating or categorising it again, so you don’t create a duplicate.

Reconciliation window dates would be based on what's recorded on the file. 

If it’s still not appearing as a match after that, we’d recommend getting in touch with support so they can check why it isn’t being picked up. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. 

Regards,
Gemreve