Hi, I think I have done that?
Hi sarsj,
Yes, it looks like you’ve already matched it.
If that’s the case, the date difference shouldn’t stop the reconciliation, although the reconciliation will still be based on the date recorded in the file, which is 1 July. The next step is to go back to Reconcile Accounts and check if there are any other unticked or extra transactions causing the out-of-balance.
If it’s still out-of-balance after that, please contact support through My Account or MOCA, our virtual assistant. So they can take a closer look.
Regards,
Genreve
