Bankfeeds have come in twice!!
Anyone else had bank feeds bringing in duplicate transactions..
Forum Discussion
Hey Emma1201,
The duplicated bank feeds can really make a mess of your reconciliation, so you’re definitely not imagining the frustration there. If you’ve already checked your online banking and the entries are genuine doubles, the best move is to reach out to our team so they can take a look from their end and remove anything that shouldn’t have come through. They’ll help tidy things up so your bank feed lines up the way it should. You can contact them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
Cheers,
Doreen
I have just had an email incident notification that the Bank Feeds are duplicating between 2nd Feb to 13th Feb, however my first duplication is dated 12th November - can you please let your support team know that it is far more extensive than their email suggests it is?
