Calculated balance incorrect for an account

Good morning,

We know the account has been cleared to zero. So the reconciliation should be working.

Can you do this :

Go to lists - then accounts - find the clearing account and check that the balance is zero there.

Yes  - good ( you know it should reconcile to zero)

Now go to the reconcile bank again see if it reconciles.

If it doesn't change the closing statement balance to the out of balance amount and see what happens to the figures. Does the difference come back to zero? and are the debits and credits still equal?

now untick all the entries ( use the checkbox on the ribbon above all the individual transaction tick boxes- this selects all) see how it affects the difference amount.

Now retick all to reconcile change closing balance to zero and fingers crossed it works.

Worth a try

Lisa