Forum Discussion

MissDiana's avatar
MissDiana
Contributing Cover User
7 years ago
Solved

Cannot use Spend money using cheque on new customer card

Created a new card with very basic information, no electronic payment details and I keep getting the following message when I try to enter the transaction in Spend Money   "You have indicated that ...
  • RienaP's avatar
    RienaP
    7 years ago

    Hi MissDiana,

     

    Can you please check if you accidentally have not selected the Group with Electronic Payments option next to 

    Pay from Account instead of your Bank Account. I have replicated the issue in AccountRight but can you please check in Banking command centre >>Spend Money >>and untick Electronic Payment. 

     

     

    If this is done simply untick the option "Electronic Payment" option then this error goes away.

     

    Also, checked Setup >> Linked Accounts >>Sales Accounts and Bank Accounts for customer payments is set up as a bank account and NOT Electronic Payments to rule out.

     

    Let us know how you go. Looking forward to hearing from you. 

     

RienaP's avatar
RienaP
Former Staff
7 years ago

Hi MissDiana,

 

Can you please check if you accidentally have not selected the Group with Electronic Payments option next to 

Pay from Account instead of your Bank Account. I have replicated the issue in AccountRight but can you please check in Banking command centre >>Spend Money >>and untick Electronic Payment. 

 

 

If this is done simply untick the option "Electronic Payment" option then this error goes away.

 

Also, checked Setup >> Linked Accounts >>Sales Accounts and Bank Accounts for customer payments is set up as a bank account and NOT Electronic Payments to rule out.

 

Let us know how you go. Looking forward to hearing from you. 

 

  • MissDiana's avatar
    MissDiana
    Contributing Cover User
    7 years ago

    Hi Riena,  thank you ! The issue was in Setup > Linked Accounts > Bank account for electronic payments had changed to the main bank account code. We did an upgrade 2 days ago ( and I didn't manually change this setup item) so I can only guess the upgrade did it ? Will make a note for the future.

    Cheers Diana

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