Hi LenaC1,
Thanks for reaching out.
Sorry to hear about your difficulties in electronic clearing account. May I confirm if these transactions are still seen inside the prepare electronic payments window? Generally, the electronic fund for payroll is just a loading account, so after processing a pay run as electronic you still need to create an electronic payment to make sure the charges go to the right bank account.
We look forward to your response. If you have any other concerns or questions feel free to include them in your next response.
Cheers,
Genreve