Forum Discussion

LauraF1's avatar
LauraF1
Contributing User
1 year ago
Solved

Clearing an Amount From Undeposited Funds

Hello,   Some time ago a correction was done where a payment was applied to the incorrect customer card, by reversal and the payment applied to the correct customer. Not sure how, but this has c...
  • Princess_R's avatar
    Princess_R
    1 year ago

    Hi LauraF1,

     

    You're welcome! You're right, the only option is to create another Undeposited Funds Account. If you need any further assistance in the future, please feel free to create a new post.

     

    Cheers,

    MYOB

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi LauraF1,

 

It seems your situation is similar to other cases we've seen. I recommend checking out this post, which provides detailed steps to resolve similar issues.

 

Regards,

Sai 

LauraF1's avatar
LauraF1
Contributing User
1 year ago

Hi Sai,

Thank you for your response. I had a look at the post and believe the only option will be to create another Undeposited Funds Account. Even when I reverse or delete the transaction there is still the same amount showing on the Undeposited Funds Account, even though it is not showing in the Prepare Bank Deposit.

Thanks for your help.

Laura.

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi LauraF1,

     

    You're welcome! You're right, the only option is to create another Undeposited Funds Account. If you need any further assistance in the future, please feel free to create a new post.

     

    Cheers,

    MYOB

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