Forum Discussion

Ayami's avatar
Ayami
Experienced User
2 years ago

Dupliate bank feeds

I have got a message from our accountant. I need a help for the bank feed. On the bank account, only one workcover payment on 6/12/2021 but there are two same payment on myob system. Please delete ...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi Ayami 

     

    Thank you for your post. 

     

    I understand that this situation makes you upset. sorry for the inconvenience.  As for this matter, We have identified that users have been impacted by a situation where bank feeds transactions from the period 1st December to 6th December have been duplicated in their AccountRight file. 

     

    Our teams have deployed a resolution to the situation that will prevent this situation from occurring with future feeds. 

     

    We are in the process of looking at what we do with those duplicate transactions that have already been received by some files. In the meantime, if you have some transactions that have been duplicated you can look at hiding that transaction individually by right-clicking on the transaction and selecting Hide transaction. 
     

    Let me know if you need further assistance with this. I'm happy to assist. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Best Regards, 

    Cel

     

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Ayami 

 

Thank you for your post. 

 

I understand that this situation makes you upset. sorry for the inconvenience.  As for this matter, We have identified that users have been impacted by a situation where bank feeds transactions from the period 1st December to 6th December have been duplicated in their AccountRight file. 

 

Our teams have deployed a resolution to the situation that will prevent this situation from occurring with future feeds. 

 

We are in the process of looking at what we do with those duplicate transactions that have already been received by some files. In the meantime, if you have some transactions that have been duplicated you can look at hiding that transaction individually by right-clicking on the transaction and selecting Hide transaction. 
 

Let me know if you need further assistance with this. I'm happy to assist. 

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

 

Best Regards, 

Cel

 

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