duplicate bank feeds
Duplicate bank feeds appeared yesterday for 2nd 3rd 4th 6th & 10th december 2021?? Please advise
Forum Discussion
Hi, Tracey.
My client's MYOB file has the same problem with duplicates, between 2/12 and 10/12.
I have deleted the duplicated MYOB transactions, resulting from auto allocations, but the bank feed transactions are still there, unallocated. Your advise was to "hide" the duplicates, but I am unable to do that (due to permissions), and the client can't do it either.
Our serial number is *6377.
I attach the bank transactions window for the 3 bank accounts affected, as well as what my client sees in the Bank Feed window for one of the duplicates. He was unable to find the "right click" option to hide the transaction.
Could you provide instructions (including screenshots) for how to hide the transactions.
Alternatively, can your technical people remove them from our file.
I'm not sure whether this is a public or private message as your link to send a private message doesn't work.
Regards,
Karen Leegwater,
MYOB Partner
Sensitive information removed ^KS
Hi Karen
To hide bank feed transactions:
- hover the mouse pointer over the bank feed transaction (left side of Bank feeds window)
- right click the mouse
- select Hide transaction
There aren't any permissions that will stop a user from hiding bank feeds, if you can access the Bank feeds window you will be able to hide bank feeds.
Please let me know if you need further help.
