Forum Discussion

Von1's avatar
2 years ago

Extra transactions in reconciliation

Hi Leneth, thanks for getting back to me. The extra transactions are in reconcile accounts. My latest advice was to ignore them if they don't change the balance. I'm unable to confirm this as not finished March reconciliation. It was also suggested that it may have some connection to feeds, we have ascertained that this is not the case as we have not had bank feeds for years.

I have spent a lot of time seeking help - 2.5 hours on phone and then 1.5 hours live chat, with no real explanation or resolution. 

The extra transactions occur across both desktop and online on our AccountRight.

I'm still hopeful!

many thanks,

Yvonne

Office Administrator

Metropolitan Community Church Sydney

  • Hi Von1

     

    Thanks for your post. We are grateful that you found this forum useful.

     

    I am sorry you have had this experience. I understand how valuable your time is.

     

    Generally, if we already have a transaction recorded in the file (invoice/bill/recorded payment) we could see the option for matching the transaction but if a transaction on the bank feed hasn’t been entered in MYOB, you can allocate it to your MYOB accounts, as allocating a bank feed transaction will create the record simultaneously.

     

    The Help Article Matching Bank transactions will provide you with more information and instructions to assist you with this.

     

    For duplicate or extra transactions like sales, banking, purchase, and payroll you may delete the transactions, it will not affect the file. You can click on the hyperlink of the transaction number and on the lower left you could delete it.

     


    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth