Forum Discussion

Anil7852's avatar
Anil7852
Contributing User
10 months ago

How to allocate -Reversal of Direct Entry

Dear Team Need help to allocate the reversal of entry.   As we paid one of the supplier bill on 30/10/2023 and it appeared as a reversal of debit entrynafter few days ,  now how can I approve and ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi Anil7852, 


Thanks for posting your concern in the forum. 

 

I understand how important it is that transactions get matched to the bank feeds. May I ask for screenshots of how these transactions look like from the Bank Feeds window?  Any additional relevant information would be much appreciated. 

 

We look forward to your response. 

 

Thanks,
Genreve

  • Anil7852's avatar
    Anil7852
    Contributing User
    10 months ago

    Dear Genreve, 

    Here it is.

     

    The payment was made on 31/10/2023 and bounced back on the above date. 

     

    Now how can I allocate this amount? Really need a help 

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      10 months ago

      Hi Anil7852, 

       

      Thank you for the response and the attached snippet. 

       

      Unfortunately, I will need to see all the transactions connected to this payment in the bank feeds and in the pay runs. As we will need to match the bank feeds to the pay runs/pay run reversals in the system. If you feel that the information on those screenshots is sensitive, feel free to send the screenshots in a private message instead. 

       

      We look forward to your response. 

       

      Thanks,
      Genreve

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        10 months ago

        Hi Anil7852, 

         

        We haven't received any updates from you regarding your concern since Wednesday. 

         

        Feel free to provide more information regarding your concern if you still require any further help. 

         

        Thanks,
        Genreve