Hi,
I have received a payment via online credit card payments, the sale invoice automatically matched and closed the invoice but the invoice on my bank feeds is still sitting there and has not been allocated or cleared. How do i clear this or where do i allocate it to?
Hi GLM22 , the invoice itself should not be visible in your bank feed, only the payment. Check that the invoice line has not been allocated directly or via an item definition, to the bank account.
Yes sorry,
The payment is visible on bank feeds but the invoice is closed.
The invoice has been allocated to an online payment.
Mike_James Yes sorry
The payment is visible on bank feeds but the invoice is closed.
The invoice has been allocated to an online payment.
i am trying to reconcile but i cannot clear the direct credit payment on my bank feeds as for it has already been automatically allocated to the invoice which is now closed.
Hi wondering if you could please tell me how you fixed this problem as I now have the same - thanks.
