MYOB ANZ Bank Feeds loading later and later
Hi all I am a bookkeeper that works nights. MYOB Accountright bank feeds used to come through at 6am. Now on a Tuesday, this happens around 1pm and on the other days it's usually between 8am-10am...
Forum Discussion
Hi Domster,
Nobody wants slow bank feeds, and it’s definitely not the kind of experience I want you to have. Bank feeds can just behave a bit differently between providers (even with the same bank), depending on how the connection’s set up and how often the data gets sent through. Most of the time you’ll see new transactions in your feed the next business day after your bank processes them. If things are moving slower than normal, our team can jump in and check what’s causing the delay. When you get a chance, please log a support ticket through My Account and they’ll see if it’s something specific to your file or if it’s happening across multiple files.
Cheers,
Princess
Hi Princess,
I put in a support ticket yesterday and we still don't have transactions past last Thursday 2 April. This is now urgent. Do I put in another ticket?
Hi Domster,
You’re all good, no need to submit another ticket. I get how urgent this is, so I used the email you’re using here in the Community Forum to track down your case number. I’ve given the team working on it a nudge and they’ve now passed it on to the right bank feeds team. For now, just sit tight and they’ll be in touch to help you get those transactions through.
Cheers,
Princess
thank you appreciate it
