Forum Discussion

BRF1's avatar
BRF1
2 months ago

Online payment has been allocated but I don't have the money in my account

Hi,  i have an online transaction that has been allocated by MYOB and is showing as "Money Settled" in the online payments, however i do not have the money in my account and my undeposited funds onl...
SupportNoteGuy's avatar
SupportNoteGuy
MYOB Staff
2 months ago

Hi BRF1 - thanks for your question and sorry to hear about your missing online payment!

 

I'd suggest contacting our payment support team who should be able to follow this up for you:

 

Phone: 1300 783 674
Email: payments_support@myob.com

 

I hope this helps!

 

Adrian