Forum Discussion

Blhiggins's avatar
Blhiggins
10 months ago

"Prepare bank deposit" depositing to wrong account

We have a problem when when doing a bank deposit in MYOB AccountRight, the MYOB bank account showing on the screen IS NOT ALWAYS the bank account to which the bank deposit is deposited in MYOB. 

 

We have tried tabbing out of the selected MYOB (bank) account selected, typing in the code manually of the MYOB (bank) account, refreshing etc. 

 

We have petty cash and 2 x (MYOB) bank accounts. MYOB seems to select one of these three to deposit the bank deposit in. It does not always deposit to the account that is showing on the screen.  

 

This has been confirmed multiple times. 

 

The only fix we have is to delete the transaction and restart MYOB to redo the transaction if we want to do a bank deposit to a different bank account than the one we were currently working on. 

 

Do you have any suggestions?

 

Thank you. 

    • Blhiggins's avatar
      Blhiggins
      20 days ago

      Problem is still occurring. When this occurs (frequently), I have found no way to force the refresh of the selected account or selected date on the screen so that the account or date on the screen matches the account or date deposited to. 

       

      Problem occurs even when it is the first transaction of the day in MYOB. 

      Problem is sometimes resolved by restarting MYOB, but sometimes it is not. 
      Frequently I have to delete and redo the transaction 3 times. 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        20 days ago

        Hi there Blhiggins,

         

        Thanks for giving the help articles above a go. Since the issue with preparing bank deposits is still hanging around, it's best to get in touch with our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll be able to guide you through sorting this out.

         

        Cheers,

        Doreen

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