Forum Discussion

AaronWhite's avatar
AaronWhite
Experienced User
1 year ago
Solved

Undeposited funds box always checked

When I go into Receive Payments, the Undeposited Funds box is always checked. Is there a way to change this default to unchecked? I haven't used undeposited funds for many years since we stopped rece...
  • Genreve_S's avatar
    Genreve_S
    9 hours ago

    Hi dinky, 

     

    That sounds very unusual. If "When I Receive Money, I Prefer to Group It with Other Undeposited Funds" is already unticked under Setup > Preferences > Banking, the setting should be applied to the Receive Payments window as expected.

     

    I recommend closing and reopening AccountRight, then check the Receive Payments window again. If the box is still selected, its best to reach out to our support team so this can be investigated further. You can also find more information here: About Undeposited Funds. 

     

    Regards,
    Genreve

dinky's avatar
dinky
Experienced User
3 days ago

Hi,

The Undeposited Funds box is still checked even though the 'When I Receive Money, I Prefer to Group It with Other Undeposited Funds' is unchecked.

Any other suggestions?

Thanks

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 hours ago

Hi dinky, 

 

That sounds very unusual. If "When I Receive Money, I Prefer to Group It with Other Undeposited Funds" is already unticked under Setup > Preferences > Banking, the setting should be applied to the Receive Payments window as expected.

 

I recommend closing and reopening AccountRight, then check the Receive Payments window again. If the box is still selected, its best to reach out to our support team so this can be investigated further. You can also find more information here: About Undeposited Funds. 

 

Regards,
Genreve

  • dinky's avatar
    dinky
    Experienced User
    8 hours ago

    Hi Genreve,

     

    Thank you for your reply, I appreciate it.

     

    Your suggestion worked.

     

    Thank you

    Regards

    Dinky

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