Hi, talinga
Thanks for your post, and welcome to the MYOB Community Forum.
As per checking the screenshot you've attached, a transaction has been selected, but you still cannot download the bank file for that transaction. Kindly try to create the bank file through your AccountRight and not in the browser. To do this, please see The Help Article: Making electronic payments with a bank file for further information.
Please let us know how it goes on your end.
Best regards,
Doreen
Hi Doreen
Thank you for your reply.
Just tried to downloan the bank file in the local version of AccountRight, but it was still unsuccessful.
See screenshot attached.
Is there other options to fix the issue?
Many thanks,
Hi talinga
This is caused by a bug in MYOB and needs to be fixed through the back-end. You will need to have a MYOB tech or MYOB specialist look at the file. Get in touch if you have no joy with getting MYOB to resolve.
Regards
Gavin
Thanks for your sharing, Gavin.
Yes, I believe it is one of the bugs in MYOB Payroll.
There are also quite a few bugs with MYOB TEAM app.
Hi, talinga
Thanks for your response.
Kindly check if the payment method of the payroll transaction is set to electronic. Generally, the error message you receive comes up when the payment method is not set to electronic. To check this, kindly go to Banking > Prepare Electronic Payments and click the zoom arrow to open the transaction > Click OK. Make sure the payment method is electronic. Please refer to the screenshot below.
Please let us know how it goes on your end.
Best regards,
Doreen
Hi Doreen,
Probably it is another issue in MYOB.
1. It does not allow me to fill out the missing bank account details.
2. There are 2 pairs of offeseting journals / transactions.
Original pay: 123
Reversal 1: CD00027 (to reverse 123)
Reversal 2: CD00028 (to reverse CD00027)
Reversal 3: CD00029 (to reverse CD00028)
3. Payment method of 123 is "Electronic" and all Reveral ones "Cash" (see attached).
4. 123, CD00027, and CD00029 are all cleared with bank file with CD00028 being the only exception.
