Forum Discussion

talinga's avatar
talinga
Contributing User
11 months ago

Seeking solution to fix issues about Prepare Electronic Payments

Hi MYOB team, 1. I created a pay run with ref 123 for an employee. 2. It was reserved mistakenly. The original pay run is correct. The reversal ref is CD00027.  3. Therefore, I reversed CD 000027 ...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, talinga

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

As per checking the screenshot you've attached, a transaction has been selected, but you still cannot download the bank file for that transaction. Kindly try to create the bank file through your AccountRight and not in the browser. To do this, please see The Help Article: Making electronic payments with a bank file for further information.

 

Please let us know how it goes on your end.

 

Best regards,

Doreen

talinga's avatar
talinga
Contributing User
11 months ago

Hi Doreen

Thank you for your reply. 

Just tried to downloan the bank file in the local version of AccountRight, but it was still unsuccessful.

See screenshot attached. 

Is there other options to fix the issue?

Many thanks, 

 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    11 months ago

    Hi talinga 

     

    This is caused by a bug in MYOB and needs to be fixed through the back-end. You will need to have a MYOB tech or MYOB specialist look at the file. Get in touch if you have no joy with getting MYOB to resolve.

     

    Regards

    Gavin

    • talinga's avatar
      talinga
      Contributing User
      11 months ago

      Thanks for your sharing, Gavin.

      Yes, I believe it is one of the bugs in MYOB Payroll.

      There are also quite a few bugs with MYOB TEAM app. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi, talinga

     

    Thanks for your response.

     

    Kindly check if the payment method of the payroll transaction is set to electronic. Generally, the error message you receive comes up when the payment method is not set to electronic. To check this, kindly go to Banking > Prepare Electronic Payments and click the zoom arrow to open the transaction > Click OK. Make sure the payment method is electronic. Please refer to the screenshot below.

     

     

    Please let us know how it goes on your end.

     

    Best regards,

    Doreen

    • talinga's avatar
      talinga
      Contributing User
      11 months ago

      Hi Doreen,

      Probably it is another issue in MYOB. 

      1. It does not allow me to fill out the missing bank account details. 

      2. There are 2 pairs of offeseting journals / transactions.

          Original pay: 123 

          Reversal 1: CD00027 (to reverse 123)

          Reversal 2: CD00028 (to reverse CD00027)

          Reversal 3: CD00029 (to reverse CD00028)

      3. Payment method of 123 is "Electronic" and all Reveral ones "Cash" (see attached).

      4. 123, CD00027, and CD00029 are all cleared with bank file with CD00028 being the only exception.