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Thanks Doreen_P​ 

I appreciate public holidays exist; however, businesses continue to operate on public holidays, and many MYOB customers rely on the ability to access and work within their accounting systems during these periods. As a paying customer, I do not believe it is unreasonable to expect either:

• functioning software, or
• at a minimum, skeleton support coverage when system functionality is impaired

The absence of both — coupled with no advance warning and no effective support — is extremely frustrating and disruptive. It is also concerning that support does not recommence until 9:00am the following business day, leaving customers without assistance for an extended period.

I am providing this feedback because the current approach does not align with the expectations of a paid, professional software service relied upon by businesses for critical accounting and compliance work.