Manual deposit entries not recording.
When I manually enter deposit transactions, the transaction is not being recorded in any account most times. MYOB working fine up to mid December 2025 and not used MYOB until now. I suddenly have this deposit entry problem. Manual spending entries is recording fine. I think I work off line. Can anyone help?
Electronic Clearing Account
I have just started a new version of MYOB and when doing the payroll it wants the amount to go to 1-1220 Electronic clearing Account but I want it to go directly to my main bank account. At present I can not reconcile my bank account as the wages do not appear in MYOB. Can someone please advise me how to change the "pay from account". Thank youUnable to search
Is anyone else experiencing issues in AccountRight Desktop today? Despite the status page indicating all systems are operational, I’m unable to: search bank transactions drill into transactions (arrows are active but nothing opens) use the Find Transaction function I did call MYOB support, however the phone line advises support is unavailable today due to the public holiday and the call then disconnects. (MYOB embracing Australian Public Holidays!) I’m genuinely frustrated by the disconnect between the status page and the actual functionality of the software, particularly when support is unavailable and there’s no alternative assistance. I had specifically set today aside for catch-up work, and as I rely on the Desktop version due to time billing requirements, the browser version isn’t a workable option. Is anyone else experiencing the same issues, or can MYOB confirm whether this is a known problem?Bank Feeds not coming through
Why are bank feeds not coming through from ANZ? This is a regular occurrence on Tuesday most weeks. It has been reported to MYOB but once the feeds eventually come through there is no further communication to indicate why the issue arose or how it has been resolved. This simply means that it reoccurs regularly. Why is this happening and when is MYOB going to resolve the issue?
Preconversion Undeposited Funds
Hi everyone, I have just replaced my 13 year-old data file with a brand new one from July 1st. Can someone please tell me how do I transfer any undeposited funds (cash and cheques not yet banked) into my new data file? Any help would be extremely appreciated. Thank you!
Identifying Bank Feed Transaction Bounce Backs
I made an electronic payment using a bank file to multiple creditors, and I have been provided the incorrect details for one of them. Within this EP there are multiple payments of the same value ($16) as well as many other payments of differing values. On the Bank Feed it says "REFERENCE" followed by a 7 digit number and following that is another 7 digit number. These numbers don't allow me to identify which creditor within this EP didn't receive payment. How do I identify who is still owed money?Online Payments - Surcharge
It appears with the last two updates from MYOB our Invoices are converting to "Customer to pay surcharge". Our customers DO NOT PAY the surcharge we absorb the Merchant Fee . The first update the default had also changed to customer to pay Surcharge, however this time it appears our Invoices being sent have changed for the customer to pay, the default shows correctly that the business is to to pay the surcharge. Is anyone else having this problem? This is a real headache and rather embarrasing with our customers that pay through our MYOB online payment system! HELP :)
