Forum Discussion

auskit's avatar
auskit
Contributing Cover User
2 years ago

Undeposited Funds

So I have money sitting in the undeposited account that should have been allocated to an invoice but it wasn't. I still want this to show in the undeposited account but is there a way of writting off...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi auskit, 

 

Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your transactions not being linked to the invoice. Unfortunately, we need more information regarding the transaction for us to know why it is coded this way. In general, the undeposited funds account gets an amount if you create a payment for an invoice or any credit transaction. For us to understand how the transaction is coded, please send us a screenshot of the recap of the undeposited funds transaction in question. 

 

We look forward to your response.

 

Thanks,
Genreve

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