Forum Discussion

Contributing User

5 years ago

Import Error 25

Hi, I recently upgraded to 2020.1 . I have been imported my purchases using miscellaneous lay out for a couple of years now. All of a sudden i am getting Import Error 25. In my note pad i do ...

importlog.txt1 KB

Purchase Misc.txt6 KB

Jamie_Walton
5 years ago
Last night i spent two hours trying to compare the differences between an export aed transaction nd what i am importing , then when tiredness kicked i realised the transactions erroring where immediately after two blank lines. For the last two years i have been importing with two blank lines, but it just kicks up a record skipped log but doesnt cause the next transaction to fail. 2020.1 has forced me to say good bye to those blank lines with a few extra formulas to automatically get rid of them out of excel. Thankyou

Komal_S

MYOB Staff

Hi Jamie_Walton

I have tried to import the content from your import file to a sample company file and it's returning the same error -25 for some records.

As a first troubleshooting step, could you please try entering one of the failed purchases manually into the software, and then export it. Upon comparing the exported file with the import file, do you see any significant differences? If yes, what happens when you try to match the fields in import file exactly to what's in the export file?

If nothing works, please send me the serial number of your company file by a Private Message so we can investigate further.

Jamie_Walton

Contributing User

5 years ago

Last night i spent two hours trying to compare the differences between an export aed transaction nd what i am importing , then when tiredness kicked i realised the transactions erroring where immediately after two blank lines. For the last two years i have been importing with two blank lines, but it just kicks up a record skipped log but doesnt cause the next transaction to fail. 2020.1 has forced me to say good bye to those blank lines with a few extra formulas to automatically get rid of them out of excel. Thankyou

Mike_James
Ultimate Cover User
5 years ago
Hi Jamie_Walton , transaction import files normally need one blank line to indicate a new transaction, otherwise everything gets imported as one transaction with many lines. Are you now importing purchases correctly with no blank lines?
- Jamie_Walton
  Contributing User
  5 years ago
  now i have changed my data to only have one blank file , for the last two years i have gotten away with two blank lines and ever since 2020.1 this now throws up a 25, i have removed the two blanks and changed it just to one between transactions
  - olibgoli
    Cover User
    5 years ago
    I had the same problem -have been able to have two blank lines until the new update - even MYOB support didn't realise this until I found this post - thanks for helping.