Forum Discussion

Betabiz's avatar
Betabiz
Experienced User
1 year ago

Importing inventory items bulk update for inactive items

Hi   I have a client who wants to make a large number of inventory items inactive.  We have exported the items from AccountRight.  We have opened the TXT file in Excel and the client has put a Y ne...
CMRBS's avatar
CMRBS
Member
1 year ago

I know this is old, but I am having this same issue with the same error code, as well as-

 

Error -7: Item Number may not be more than 30 characters

 

Warning 401: Invalid character for inactive checkbox import; status not changed to inactive.

 

Can I please have help rectifying this?

 

Thank you.

 

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi CMRBS,

The error occurs because the required format for Item Numbers when importing is 30 characters, alphanumeric. If they are longer than 30 characters or have special characters, that could be preventing the import. Additionally, you'll need to find the error in their import file. 

Please refer to our Help article - Import and export fields for more information on that topic.
 

If the issue persists, this may need further assistance on the back end. You can reach them on Live Chat via our virtual assistant at  MOCA or by submitting a support case via  http://myaccount.myob.com/.

Regards,
Earl

  • CMRBS's avatar
    CMRBS
    Member
    1 year ago

    Thank you. Am I able to just fix the -4077 errors? They are the majority of the errors that come up.

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      1 year ago

      Hi CMRBS,

       

      We've identified the issue with error -4077 and have run a script over your file to address it. This should resolve the problem.

       

      If you need further assistance, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

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