Hello, we have been using ServiceM8 for three weeks now. All of our items have been imported, however when we search items in ServiceM8, we are unable to see the item description - just the item code twice. We logged a ticket with ServiceM8 and this was their response:
If the ServiceM8 account is integrated with MYOB, the Name field is limited to 30 characters. If the Name field is more than 30 characters, it will appear in the Description and enable the "Description based billing", so when you add the item in a job, the Description will appear in the Name field of the Job card.
You'll need to tick "Use description for Invoicing" in MYOB or add an item name which has more than 30 characters to enable "Use description for Invoicing" for the item. If the characters you've entered are more than 30, it'll be listed in the Description field. The Item Code/Number and the Item Name will then be the same. Does anyone know where to find this setting? And how we make this a default setting without going into every item individually? Attached is a snippet of how the items look in MYOB currently. |
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