Forum Discussion

donna-r's avatar
donna-r
Contributing User
2 months ago

Job numbers not importing on journals

Hi! We are having and ongoing issue whereby, when we import a journal, the job number is coming through.  All other details are importing, just not the job number.  We then have to go in and enter t...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi donna-r,

Appreciate for providing the additional details and screenshots, super helpful! The behaviour you're seeing is almost certainly because the import layout/type doesn’t match the file layout, so AccountRight brings the journals in but silently drops the Job field. Make sure the import type matches the file layout. If you use a Transaction Journal layout but choose General Journal (or vice versa), AccountRight will still import the journal but silently ignore fields (including Job)

If the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

donna-r's avatar
donna-r
Contributing User
2 months ago

Thanks Earl_HD​, I have exported a jnl (transacation jnl) and imported the exact same thing only changing the memo to 'dummy' so it can be easily identified and I still have this problem.  It makes absolutely no sense to me at all???

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