How to pay a bill

Hey there, thanks for sharing all this, and great effort sticking with it!

What Solo and MYOB products are
If you’ve received an invoice from a business that uses MYOB (like Solo), you don’t need to sign up for Solo or MYOB Business to pay it. Those tools are built for business owners to send invoices, track their own money and bookkeeping, not for customers to pay bills.

That’s why the invoice you received doesn’t show up in your Solo or MYOB account, even after linking your accounts or uploading anything. It’s simply not designed for that.

Now for the payment bit:
If the invoice you received doesn’t show any bank details or payment instructions, that’s definitely something the business that sent it will need to fix. We recommend reaching out to them directly to ask how they’d like to be paid, whether that’s a bank transfer, credit card, or another method.

And if you’ve accidentally signed up for accounts you don’t need, our Customer Resolutions team can look into that for you. Just flick them an email at feedback@myob.com. Make sure to include all the relevant information about the invoice you received and the accounts you signed up for due to this.

Appreciate you jumping into the community with this, it’s a confusing one, and your post will help others too. Let me know if you want a hand double-checking the invoice or figuring out what to do next!