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reidpam's avatar
reidpam
Cover User
2 months ago
Solved

I cannot log in to the solo app today 22.5.25

Hello MYOB,

 

My solo app is not opening, I enter my log in details and it just refreshes to the login screen again without me being able to enter the app.  I am also trying to log in on the webpage and receive an account not existing message

Question
  • Jay-Solo's avatar
    Jay-Solo
    2 months ago

    Hey there reidpam​ - Jay here from the Solo team once again. 

     

    Thanks for sticking with us as we investigated this issue. We can confirm that as of 5:50pm AEST, access to Solo has been restored. We're now working on connecting with Solmates like you who brought this to our attention, and we'd like to thank you for sticking with us as we got this issue sorted. 

     

    You'll now be able to access Solo as normal, you may need to force close and re-open the app first. If you continue to experience issues or need to get help, all you need to do is tap More > Digital Assistant in Solo and we'll be on the case. 🙌

4 Replies

  • Jay-Solo's avatar
    Jay-Solo
    Experienced User
    2 months ago

    Hey there reidpam​ - Jay here from the Solo team once again. 

     

    Thanks for sticking with us as we investigated this issue. We can confirm that as of 5:50pm AEST, access to Solo has been restored. We're now working on connecting with Solmates like you who brought this to our attention, and we'd like to thank you for sticking with us as we got this issue sorted. 

     

    You'll now be able to access Solo as normal, you may need to force close and re-open the app first. If you continue to experience issues or need to get help, all you need to do is tap More > Digital Assistant in Solo and we'll be on the case. 🙌

  • Jay-Solo's avatar
    Jay-Solo
    Experienced User
    2 months ago

    Hey there reidpam​!

     

    We're currently investigating an issue that impacts users being able to login to Solo. We hope to have more details for you soon, and I'll share them here as well as on this post. We're working hard to get you back up and running! Thank you for your patience as we look into this. 

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