Hey there Aquaprofunda ☺️ so glad you've dropped us a line, happy Friday!
It sounds like you may have encountered an unexpected issue in the Solo app, and we'd love to take a deeper look into this for you. We'll need to call in help from a few of our teammates to determine where things may have gone wrong - and the Community Forum is not quite the best place to discuss potentially private details!
I'm going to drop you a line via email to connect you directly with our team, and we'll get right on the case in terms of troubleshooting. Keep an eye out from more info from myself and the team shortly ☺️
