Worst Sole trader experience 0/10
This is absolutely ridiculous. I cancelled MYOB Solo LAST YEAR but apparently it remained active on your end. I have now received an invoice for almost $100 for it. I've gone in to the website to find some help to sort out the issue, and have hopefully cancelled my account properly, but have been trying to talk to someone about cancelling the random invoice for a service I have not used in over a year. I keep getting redirected in some kind of chatbot-fuelled hell spiral with zero actual help or support when it is needed. Worst website design and most user-unfriendly app/service I've dealt with in a long while.
No, actually, I had no desire to go through registering as a member in the forum just to request to not be a customer any longer. I even got a badge for participating, how cute!!! Yeah, no. That is the most counter-intuitive design choice possible. The waste of my billable time on this headache is now financially equivalent to the original invoice I am contesting, thanks for that.
PLEASE CANCEL THE **bleep** INVOICE AND NEVER CONTACT ME AGAIN.
CHEERS
G'day bsalvador
I understand this has been a frustrating experience, but please keep in mind we're real humans in here and doing our best to help you out and we ask that discussions be kept respectful.
We’re not able to assist directly with billing inquiries here, so if you believe there has been an error with your billing or invoicing, please email our billing team at [email protected].
Please provide them with your name, the email linked to your Solo account, client ID (found in your Welcome to Solo email or invoice) and a brief summary of your experience to help them conduct their review.
