I am experiencing a similar issue, no response at all from MYOB at all. I updated beginning balances but it registers as a zero opening balance in account reports but a much larger figure in the balance sheet at the same time if I backdate the balance sheet to the same date. There are no transactions as it predates my migration from account edge to the new software which is identical to yours.
Hi Ampcom
I just wanted to follow up on this. May I know how you go about the issue? If you still need assistance with this, please feel free to post again. One of us will be here to assist you.
Thanks,
Cel
Still no help with resolving this issue, it has been passed up to the next level of support, I hope I find help soon, it has been very slow so far. The file I am speaking of was rolled over from an Account Edge standalone file. The issue boils down to the balance of the account changing on a particular day post dating the opening date but predating any transactions without any evidence of a transaction and no way of removing said amount without some "creative" accounting. I have not rolled over a financial year yet.
A simple spreadsheet can add up figures in account and come to a correct balance, I have used MYOB software for well over 20 years as standalone programs without significant problems, this is my first experience of cloud based software. The experience of amounts of money suddenly appearing in an account with no transactions to account for it is simply horrifying.
