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swells3's avatar
swells3
Contributing User
2 years ago

Writing off Bad Debt Upgraded MYOB - Customer Credit Screen is Blank

Hi Following this procedure fine https://help.myob.com/wiki/display/myob/Writing+off+bad+debts#expand-2Createacustomerreturnforthevalueofthedebt  On the Apply Customer Credit screen I have no opti...
  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hello, swells3 thank you for your correspondence. 

     

    In applying for customer credit, you may check this Help Article: Customer returns, credits, and refunds

    You will see here some relevant information in the topic section.

     

    Please don't hesitate to mention me on this thread if you're still having the error. I'll be happy to assist you further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

     

    Regards,

    Hannah

swells3's avatar
swells3
Contributing User
2 years ago

Turns out that the wiki is totally wrong - don't hit apply to sale - hit refund

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hello, swells3 thank you for your correspondence. 

     

    In applying for customer credit, you may check this Help Article: Customer returns, credits, and refunds

    You will see here some relevant information in the topic section.

     

    Please don't hesitate to mention me on this thread if you're still having the error. I'll be happy to assist you further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

     

    Regards,

    Hannah

    • swells3's avatar
      swells3
      Contributing User
      2 years ago

      thanks - be good if the wiki was fixed

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