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Marty62's avatar
Marty62
Partner
3 years ago

Writing off invoice balance

MYOB Business . How to write off the remaining balanceof a part paid invoice

 

Example:

The client has paid $300 of an invoice valued at $400.   It is agreed that the remaining $100 is no longer owed.   How do you raise a credit note, or how do you write off the $100 remaining.  

  • Hi Marty62 

     

    Generally speaking, if the invoice is only being charged at a value you would just look at updating that invoice to show the correct amount i.e. reduce the amount on the invoice or add in a negative line on the invoice to reduce the total amount.


    In some cases, you may prefer to record a credit note to the customer and then apply that credit note amount back to the invoice to close it. Our Help Article: Creating customer returns goes through the process of creating that customer return/credit note. You would then use Help Article: Processing customer returns for assistance on allocating that customer return back to the invoice.


    In short, you go to Sales>>Create invoice -- enter a negative invoice for that customer, which would be the customer return. You would then navigate to Sales>>Customer returns and select Apply on that return to apply it to the relevant invoice(s).

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  • Hi Marty62 

     

    Generally speaking, if the invoice is only being charged at a value you would just look at updating that invoice to show the correct amount i.e. reduce the amount on the invoice or add in a negative line on the invoice to reduce the total amount.


    In some cases, you may prefer to record a credit note to the customer and then apply that credit note amount back to the invoice to close it. Our Help Article: Creating customer returns goes through the process of creating that customer return/credit note. You would then use Help Article: Processing customer returns for assistance on allocating that customer return back to the invoice.


    In short, you go to Sales>>Create invoice -- enter a negative invoice for that customer, which would be the customer return. You would then navigate to Sales>>Customer returns and select Apply on that return to apply it to the relevant invoice(s).

    • Marty62's avatar
      Marty62
      Partner

      Thank you for your assistance. 
      the answer was very helpful.