Forum Discussion

WYCTreasurer's avatar
WYCTreasurer
9 months ago

Account cannot be duplicated. Please select a different Account

I get this error message when attempting to link one of our bank accounts, even though the account in question is not linked to a bank feed
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi, WYCTreasurer

     

    Thanks for your patience.

     

    We were able to execute a fix on your file. Please try linking your bank account again to see if it's working now. Feel free to create a post again if further assistance is needed.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
     

    Best regards,

    Doreen

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi WYCTreasurer, 

 

Welcome to the Community Forum. 

 

I understand that you need to link your ledger account to your new bank feeds. This error message generally appears if you already used that ledger account to upload QIF files (bank statements). I recommend going to the 'Bank Transaction > Import Statement' window and deleting the QIF file/files connected to the ledger account. If the issue persists after following this or if you encounter any error messages, let us know, and we'll help with this concern further.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

  • WYCTreasurer's avatar
    WYCTreasurer
    9 months ago
    Thanks Genreve.  Appears there are no QIF files connected to this account.
     
    Can you suggest something else I could try?
     
    Thanks

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.