Forum Discussion

WYCTreasurer's avatar
WYCTreasurer
9 months ago

Account cannot be duplicated. Please select a different Account

I get this error message when attempting to link one of our bank accounts, even though the account in question is not linked to a bank feed
  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, WYCTreasurer

     

    Thanks for your patience.

     

    We were able to execute a fix on your file. Please try linking your bank account again to see if it's working now. Feel free to create a post again if further assistance is needed.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
     

    Best regards,

    Doreen

KMCG's avatar
KMCG
7 months ago

URGENT: I have the same issue and deleting QIF statements is not working - I keep getting an error message and refreshing does not help. I cannot allocate the new bank feed to the main cheque account even though the old bank feed has been cancelled. I get the error message: Account cannot be duplicated. Please select a different Account. 

Please help urgently as BAS is due! Cannot find a way to message support directly.

Thank you

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 months ago

    Hi KMCG,

     

    Thanks for your post, and welcome to the MYOB Community Forum!

     

    To give you the best assistance, I need just a tad more info—like which account you're aiming to link your bank account to. Could you kindly let me know if it's 2-1400, 1-1400, or 1-1100? With that puzzle piece, I'll be able to zip through this and get you sorted pronto!

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.