Forum Discussion

WYCTreasurer's avatar
WYCTreasurer
10 months ago

Account cannot be duplicated. Please select a different Account

I get this error message when attempting to link one of our bank accounts, even though the account in question is not linked to a bank feed
  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, WYCTreasurer

     

    Thanks for your patience.

     

    We were able to execute a fix on your file. Please try linking your bank account again to see if it's working now. Feel free to create a post again if further assistance is needed.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, WYCTreasurer

 

Thanks for your patience.

 

We were able to execute a fix on your file. Please try linking your bank account again to see if it's working now. Feel free to create a post again if further assistance is needed.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
 

Best regards,

Doreen

Alana1's avatar
Alana1
Contributing User
2 months ago

Hi there,

 

I am having the same problem and have no statements to delete. Can someone please fix it for me so I can allocate my bank feed?

Thanks

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Alana1,

     

    I've raised a ticket with the bank feed team to sort out the error. Please wait for an email from the team for further updates.

     

    Cheers,

    Princess

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