AUTOMATCHING BANK STATEMENTS

Hi SusanhCAS, 

I'm sorry to hear about your support experience. I’ve replied to your other forum post: Lengthy Delay in Answreing. 

Regards,
Genreve 

Totally agree, this is adding to our workload NOT making it easier

I spent 3 hours waiting on phone with MYOB  to fix my reconciliation problem  - Nothing

I have entries going back to 2024 - coming up 

Hi SCAPE-IT,

That does sound really frustrating, especially when you’re not getting the control you need during bank reconciliation and then having to wait so long for support. That’s definitely not the kind of experience we want for our customers.

While you can stop transactions from automatically matching, there isn’t currently an option to fully remove auto-match from the bank rec screen or filters. It’s there to help cut down manual work by linking bank feed transactions with invoices and other records in your file, and it only works when those preferences are switched on.

I’ve checked your support request and it’s still within the our response timeframe. Deleting old bank transactions can take around 2 to 5 business days to be completed. If that timeframe passes and there’s still no update, please reply directly to your case and the team can pick it up from there. 

Cheers,

Princess