How to reconcile a single direct credit payment that didn't automatch
Hi Team,
just need some assistance please with a query -
instead of a journal, one of our team members created a bill and paid it out from one of our bank accounts to our other bank account via direct credit - this was done in April 2026 - it has recently cropped up in our bank recs for both accounts (account 1 and account 2).
Any recommendations for how to match these off so these are correct?
Hi
There are a few options to correct this, if you are using bank feeds, allocate the bank feed amount to a contra account (ie petty cash), then create a spend money from the incorrect bank account of the same value to the same contra account
This will clear the contra account and balance the banks
The other option is to edit the original pay bill and change the bank account, if that is possible
Thanks Chris
