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Dorine's avatar
Dorine
Cover User
2 months ago
Solved

How to reconcile payments that my clients have made directly through MYOB

How to reconcile payments that my clients have made directly through MYOB

Hi,

A few of my customers pay directly through myob and myob automatically receipts those invoices but when i go to bank feeds i cannot match the payments as it does not show any invoice numbers or reference relating to those invoices, and I can't just allocate it as my understanding of this then will create a duplicate transaction, so please advise how do i match these sort of payment paid directly through  myob? i will need to match and allocate all from bank feeds in order to then do the bank reconciliation

  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi Dorine, 

     

    Online invoice payments can definitely be a bit confusing until you’ve seen how software handles them behind the scenes.

    When a customer pays via the Pay now button:

    • MYOB first records a customer payment and usually sends it to Undeposited funds/clearing, and closes the invoice.
    • Then, a day or so later, MYOB creates a bank deposit that moves the money from that clearing account into your actual bank account.
    • That bank deposit is what’s meant to auto‑match to the bank feed line for the settlement.

    If, for some reason, it doesn’t automatically match, you can still match it manually:

    1. Go to Banking > Bank transactions.
    2. Find the bank feed line for the MYOB online payment.
    3. Click Match transaction (instead of Allocate).
    4. Search for the bank deposit that equals the net amount you received (invoice minus fees) and match to that.

    If you’re not sure which transaction to match it to, this is where you can grab the exact details:

    • Online invoice payment reports (show the settlement date and amount, and which invoices are in that deposit).
    • The Transaction details report under Reporting > Reports > Online invoice payments, which breaks down each online payment and the fees so you can line it up with the bank feed amount.

    There’s a really good step‑by‑step article here that walks through how software records online payments and what to check if they don’t auto‑match:

     

    Regards,
    Genreve

4 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi Dorine, 

     

    Online invoice payments can definitely be a bit confusing until you’ve seen how software handles them behind the scenes.

    When a customer pays via the Pay now button:

    • MYOB first records a customer payment and usually sends it to Undeposited funds/clearing, and closes the invoice.
    • Then, a day or so later, MYOB creates a bank deposit that moves the money from that clearing account into your actual bank account.
    • That bank deposit is what’s meant to auto‑match to the bank feed line for the settlement.

    If, for some reason, it doesn’t automatically match, you can still match it manually:

    1. Go to Banking > Bank transactions.
    2. Find the bank feed line for the MYOB online payment.
    3. Click Match transaction (instead of Allocate).
    4. Search for the bank deposit that equals the net amount you received (invoice minus fees) and match to that.

    If you’re not sure which transaction to match it to, this is where you can grab the exact details:

    • Online invoice payment reports (show the settlement date and amount, and which invoices are in that deposit).
    • The Transaction details report under Reporting > Reports > Online invoice payments, which breaks down each online payment and the fees so you can line it up with the bank feed amount.

    There’s a really good step‑by‑step article here that walks through how software records online payments and what to check if they don’t auto‑match:

     

    Regards,
    Genreve

  • Dorine's avatar
    Dorine
    Cover User
    2 months ago

    Thank you so much for the very detailed explanation!

  • JMuller1's avatar
    JMuller1
    Member
    2 months ago

    Hi Genreve, I have had this issue as well, however, there were 2 online payments grouped in one transaction so I wasn't able to match them.  I'm now having trouble reconciling my account as the payment shows on my bank statement on 30/1/2026, however, it didn't come through to enable approval on the bank feed until 5/2/2026.  Any idea why it took so long to be able to be approved & now how do I reconcile my account? Thanks, Sonia

     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi JMuller1,

    Thanks for sharing the details. There can be additional delays if there are technical issues between the bank and MYOB, or if there are public holidays or weekends. In some cases, technical incidents or system maintenance can also slow down the delivery of bank feed transactions. I'd recommend reaching out to our backend team so they can further assist you with this. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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