Hi Genreve, I have had this issue as well, however, there were 2 online payments grouped in one transaction so I wasn't able to match them. I'm now having trouble reconciling my account as the payment shows on my bank statement on 30/1/2026, however, it didn't come through to enable approval on the bank feed until 5/2/2026. Any idea why it took so long to be able to be approved & now how do I reconcile my account? Thanks, Sonia
Hi JMuller1,
Thanks for sharing the details. There can be additional delays if there are technical issues between the bank and MYOB, or if there are public holidays or weekends. In some cases, technical incidents or system maintenance can also slow down the delivery of bank feed transactions. I'd recommend reaching out to our backend team so they can further assist you with this. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
