Hi Dorine,
Online invoice payments can definitely be a bit confusing until you’ve seen how software handles them behind the scenes.
When a customer pays via the Pay now button:
- MYOB first records a customer payment and usually sends it to Undeposited funds/clearing, and closes the invoice.
- Then, a day or so later, MYOB creates a bank deposit that moves the money from that clearing account into your actual bank account.
- That bank deposit is what’s meant to auto‑match to the bank feed line for the settlement.
If, for some reason, it doesn’t automatically match, you can still match it manually:
- Go to Banking > Bank transactions.
- Find the bank feed line for the MYOB online payment.
- Click Match transaction (instead of Allocate).
- Search for the bank deposit that equals the net amount you received (invoice minus fees) and match to that.
If you’re not sure which transaction to match it to, this is where you can grab the exact details:
- Online invoice payment reports (show the settlement date and amount, and which invoices are in that deposit).
- The Transaction details report under Reporting > Reports > Online invoice payments, which breaks down each online payment and the fees so you can line it up with the bank feed amount.
There’s a really good step‑by‑step article here that walks through how software records online payments and what to check if they don’t auto‑match:
Regards,
Genreve
