Unable to reconcile accounts/bank statment end of month due to MYOB online payment

I have the same problem  again this month:

17/2/2026 MYOB payment to my bank account  $693 made up of 5 invoice payments (different customers) sitting individually in Undeposited Funds Account (Dated 14-16/2) but at 26/2/2026 still not credited.   How long am I supposed to wait until I go looking for an alternate fix?  It just makes reconciation at the end of the month impossible.

Hi Limor, 

It looks like the timing of your bank rec doesn’t line up with when the money moved out of Undeposited funds.

Quick rundown:

• On 30/12/2025, the invoice was paid, and the $855.50 went into Undeposited funds (not straight to the bank).
• On 07/01/2026, MYOB created a settlement/bank deposit that moved the $855.50 from Undeposited funds into your bank account.

So at 31/12/2025, it’s normal for Undeposited funds to still show $855.50 – that’s just transit money and doesn’t need to be $0 to reconcile.

For your 31/12/2025 bank rec:

• Set the statement date to 31/12/2025 with the correct closing balance.
• Only tick transactions dated on or before 31/12/2025 that actually appear on that statement.
• Don’t tick:
  
  • The online payment is sitting in Undeposited funds (it’s not a bank transaction), or
  • The 07/01/2026 settlement/bank deposit for $855.50 – that one gets picked up in your January rec.

When you reconcile January, you’ll then tick that 07/01/2026 settlement against the bank feed line for $855.50.

Regards,

Genreve 

Hi Genreve

Thanks for the response

Perhaps I didn't explain clearly enough.

The payment was deposited by MYOB into the bank account on 31/12/2025, so is included in the closing balance.

it came through in the bank feed dated 31/12/2025

but when I run the reconciliation it is dated 7/1/2026.

Okay - thanks for looking into this. The simple option will do.  Just hope I don't have the same issue at 30/6!

Hello,

Just jumping in here as I am also doing bank reconciliations and finding that there is a discrepancy between when the MYOB funds appear in my bank account and when MYOB records the bank deposit also which is causing issues at end of month.

It doesn't seem reasonable to me that the transaction dates don't match and I do not seemingly have any control over when MYOB changes the payment from Undeposited to Cheque Account. Please correct me if I am wrong?

in my example:

Customer pays $545.65 on 30th October via MYOB (into Undeposited Funds Account along with MYOB fees)

Bank Statement records a credit of $545.65 on 31st October into Cheque Account

MYOB changes status from Undeposited Funds into Cheque account on 2nd November.

How can i fix this? This was not ever an issue before I don't understand what has changed.

Hi Edwina,

The different dates can make month‑end reconciliation messy, like when the customer pays on the 30th, the bank shows it on the 31st, and the funds are only cleared on the 2nd. With online invoice payments, you generally shouldn’t need to enter anything manually, as bank feed deposits should auto‑match to the related invoices in your file. If that matching isn’t happening as expected, it’s worth checking a few common issues that can block automatic matching. This help article explains the most common reasons auto‑matching can fail and how to tidy things up so payments line up correctly. If you still need help after checking these, feel free to reach out to our team and they’ll be happy to assist. You can contact them on Live Chat via our virtual assistant, MOCA. or by submitting a support case via My Account.

Cheers,

Doreen

HI Doreen,

I understand that there is no need to do any matching manually - but that is the issue. Why, as in your example above, does the bank show the funds on 31st yet MYOB 'Clears' it on 2nd November? If the bank has the money showing on the 31st surely it is cleared??

The auto matching is working fine - it is the 2 business day delay that affects my reconciliations. I have alot of transactions so break up reconciling into weeks or fortnights and this issue is playing havoc with that process.

As an accounting software I would have thought that it was important for the bank statement to match the date of the transaction MYOB is controlling but your reasoning is it can be 'messy'?