Reconcile accounts

Question

Hi,I am trying to reconcile a transaction with actual amount which is smaller than the pay run processed. Normally, I just need to add an adjustment with a negative amount so I can reconcile this transaction. However, this time, they keep sending the error notification, asking to refresh the page or ask MYOB for help. I refresh multiple times but they don't let me enter the adjustment with a negative amount. However, I tried with a positive amount, it was gone through, no error.&nbsp;&nbsp;Could you please check and advise what should I do this case.&nbsp;Thank you.

earl_hd · Answer

Hi mnguyen1,Thanks for providing the details. You’ve run into a known issue in MYOB Business/Business Pro: when you try to use Add adjustment with a negative amount on the Bank transactions page (especially when matching to a pay run), the system often throws the “Something went wrong / refresh the browser / contact MYOB” error. Positive adjustments still save; negative ones fail.
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So it’s not anything you’re doing wrong, it’s a product defect that’s under investigation, with no firm ETA yet.We can mark your file so you’ll be notified when the fix is available. To arrange this, please reach out to our team for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Reconcile accounts

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