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mnguyen1's avatar
mnguyen1
Member
3 months ago
Solved

Reconcile accounts

Hi, I am trying to reconcile a transaction with actual amount which is smaller than the pay run processed. Normally, I just need to add an adjustment with a negative amount so I can reconcile this t...
  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi mnguyen1,

    Thanks for providing the details. You’ve run into a known issue in MYOB Business/Business Pro: when you try to use Add adjustment with a negative amount on the Bank transactions page (especially when matching to a pay run), the system often throws the “Something went wrong / refresh the browser / contact MYOB” error. Positive adjustments still save; negative ones fail.

     

    So it’s not anything you’re doing wrong, it’s a product defect that’s under investigation, with no firm ETA yet.

    We can mark your file so you’ll be notified when the fix is available. To arrange this, please reach out to our team for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi mnguyen1,

Thanks for providing the details. You’ve run into a known issue in MYOB Business/Business Pro: when you try to use Add adjustment with a negative amount on the Bank transactions page (especially when matching to a pay run), the system often throws the “Something went wrong / refresh the browser / contact MYOB” error. Positive adjustments still save; negative ones fail.

 

So it’s not anything you’re doing wrong, it’s a product defect that’s under investigation, with no firm ETA yet.

We can mark your file so you’ll be notified when the fix is available. To arrange this, please reach out to our team for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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