Forum Discussion

Row78's avatar
Row78
Experienced User
2 months ago

Bank - Out of Balance - after last weeks "glitch"

Hi Has anyone else found that their bank feed bank balance is still Out of Balance for the amount of the excess bank transactions from last weeks NAB glitch? Yes - MYOB removed the duplicate / old ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi Row78,

I appreciate your detailed input. You’re not the only one, that NAB bank feed issue last week did cause old transactions to be resent, and we’re aware some files are still showing an Out of balance even after the duplicate/old feed lines have been removed. More information here: https://status.myob.com/incidents/817372

You can also reach out to our back-end team for more help. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Row78's avatar
Row78
Experienced User
2 months ago

Hi - I appreciate the reply.

No where on any of the MYOB updates does it say that the Out of Balance will still be out once the transactions were removed.

Instead it says the issue was resolved which is in fact not the case.

It can be very frustrating when looking for info / updates on "glitches".

Could you please update your status report to say the Out of Balance will / may still be affected - as I can not be the only person with the issue.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.