Forum Discussion

Row78's avatar
Row78
Experienced User
2 months ago

Bank - Out of Balance - after last weeks "glitch"

Hi Has anyone else found that their bank feed bank balance is still Out of Balance for the amount of the excess bank transactions from last weeks NAB glitch? Yes - MYOB removed the duplicate / old ...
southernstairs's avatar
southernstairs
Member
2 months ago

I too am having the issue with the out of balance.

The duplicated transactions have been hidden but have not  removed.

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi southernstairs,

 

This could be related to the earlier issue where duplicate bank feed lines appeared and were later removed. The underlying incident has now been resolved, but those lingering out‑of‑balance figures suggest there may still be some residual data sitting behind your feeds. The best next step is for our team to take a closer look at your file and correct anything that wasn’t fully cleared. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

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